Telehealth Training Module
Developed by: The California Telehealth Resource Center

This module provides guidance in identifying:

1) training content required by different staff providing or receiving Telemedicine services,

2) types of training available, and

3) sources of training.

Although the underlying principles discussed in the module can be applied to many technology applications in health care settings, this module addresses the specific training requirements of programs using telecommunications and information technologies to provide clinical services when distance separates the participants (Telemedicine).

There are a variety of telemedicine training modalities available, from formal classroom programs to hands-on training at a health care site. Most telemedicine programs employ a variety of training strategies to provide the needed breadth and depth of information required for staff to develop and operate a telemedicine program. Combining didactic training with hands-on skill building and peer-to-peer interaction will achieve the best training results.

View each section of this module by topic, at right »

Toolbox Module

Developing A Training Strategy

When and how often should training efforts begin?

Training usually occurs: 1) During initial program development, 2) Just prior to program kick off – initial initiation of the telemedicine service and 3) Ongoing for new staff working in the telemedicine program and refresher training for existing staff.

During Program Development:

Toolbox Module

Finding Training Programs

Who offers telemedicine training?

Training programs are available from a variety of organizations.

Toolbox Module

Success Tips

What are some success tips for program training?

  • Begin considering training needs early in the implementation process;
  • Use a variety of training approaches and materials;
  • Consider the timing and depth of training required for different staff;
  • Involve staff in the initial development of a training strategy or selection of training programs;
  • Create methods to adequately train new staff and to provide refresher training;
  • Develop processes to assure that staff are proficient in using the equipment, video etiquette, and c