NCTRC Telehealth Hack Series

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For state-specific questions and assistance, reach out to your regional TRC.

NCTRC Telehealth Hack Series

Formerly hosted by the U.S. Health and Human Services – Assistant Secretary for Preparedness and Response (HHS – ASPR), the Telehealth Hack program has fully transitioned to the National Consortium of Telehealth Resource Centers.


Program Information

The National Consortium of Telehealth Resource Centers (NCTRC) is now hosting the Telehealth Hack. This webinar series will continue to deliver a virtual peer-to-peer webinar learning sessions to support the adoption of telemedicine across the nation. Through the end of 2020 and into the spring of 2021, the NCTRC has planned for several core telehealth related topic areas. The first installment is a two-part webinar series, scheduled in the month of October, which will focus on technology and ADA compliance. In November, expert speakers will familiarize attendees with the application of legal requirements within telehealth, and the December series will provide an overview of school and college-based telehealth.
  • Similar to the original series, there is no cost to register for the NCTRC Telehealth Hack sessions. All healthcare providers interested in learning more about telehealth are encouraged to participate.

Why Should I Attend?

Because of the pandemic, the NCTRC has seen a significant increase in requests for information and resources on telehealth. With the Telehealth Hack program transitioned to the NCTRC, TRCs will be hosting a series of sessions centered on core topics surrounding telehealth. From these sessions, attendees will learn:
  • Basic telehealth knowledge in implementation and best practices.
  • Learn from experienced peers, providing a sound foundation when setting up their own telehealth program.
  • Accessibility to telehealth experts throughout the nation. TRCs will be available throughout pre- and post-sessions to assist with overcoming barriers and issues.
  • CME/CEU credits will be available for attending and through enduring content. This will be provided at no cost to attendees.
Questions? Please contact [email protected].

Session Calendar

10/21/2020 11 AM – 12 PM PT Telehealth Technology Trends
10/26/2020 11 AM – 12 PM PT Building Accessible Telehealth for Patients with Disabilities from the Ground Up
11/10/2020 11 AM – 12 PM PT Licensure and Patient-Provider Relationship
11/18/2020 11 AM – 12 PM PT Privacy and Liability
12/07/2020 11 AM – 12 PM PT Event Title TBD
12/10/2020 11 AM – 12 PM PT Event Title TBD
01/13/2021 11 AM – 12 PM PT Event Title TBD
01/20/2021 11 AM – 12 PM PT Event Title TBD
01/27/2021 11 AM – 12 PM PT Event Title TBD
02/10/2021 11 AM – 12 PM PT Event Title TBD
02/17/2021 11 AM – 12 PM PT Event Title TBD
02/24/2021 11 AM – 12 PM PT Event Title TBD
03/10/2021 11 AM – 12 PM PT Event Title TBD
03/17/2021 11 AM – 12 PM PT Event Title TBD
03/24/2021 11 AM – 12 PM PT Event Title TBD

COVID-19 Telehealth Resources

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COVID-19 Telehealth Resources

For state-specific questions and assistance, reach out to your regional TRC.

Telehealth Resources to Address COVID-19



What is COVID-19?

Coronavirus disease 2019 (COVID-19) is a novel coronavirus that has not been previously identified. Symptoms include cough, difficulty breathing, fever, and mild to severe respiratory illness. According to the Centers for Disease Control and Prevention (CDC) the virus currently seems to be easily spreading throughout communities in the United States (community spread), meaning “some people have been infected and it is not known how or where they became exposed”.


Why Telehealth?

Telehealth can help address COVID-19 and other pandemic situations by limiting exposure to infection for vulnerable populations and health care workers. Telehealth can also expand the reach of resources to communities that have limited access to needed services. This allows patients to receive health services away from settings where potential for contracting infectious diseases are high, such as hospitals, health clinic waiting rooms, private practices, etc. Our Telehealth Resource Centers (TRCs) have compiled and developed resources specific to their regions.


Telehealth Tools and Resources

Several organizations developed resources that can help set up telehealth programs to address COVID-19. Some of the resources offered are focused on COVID-19. Also included are videos and toolkits that address telehealth etiquette, technology, implementation, and a directory that lists telehealth providers listed below:

COVID-19 State-Specific Resources

TRCs are here to assist organizations with implementing telehealth during the COVID-19 pandemic. Each state has varying conditions to utilize telehealth. Below is a list of all our TRCs with links to their state-specific COVID-19 information. Find out what resources are available in your state:


California Telehealth Resource Center
Serving: California

Great Plains Telehealth Resource and Assistance Center
Serving: North Dakota, South Dakota, Minnesota, Iowa, Wisconsin and Nebraska

Heartland Telehealth Resource Center
Serving: Kansas, Missouri and Oklahoma

Mid-Atlantic Telehealth Resource Center
Serving: Virginia, West Virginia, Kentucky, Maryland, Delaware, North Carolina, Pennsylvania, Washington DC, and New Jersey [shared]

Northeast Telehealth Resource Center
Serving: New England (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont), New York, and New Jersey [shared]

Northwest Regional Telehealth Resource Center
Serving: Washington, Oregon, Idaho, Montana, Utah, Wyoming and Alaska

Pacific Basin Telehealth Resource Center
Serving: Hawaii and Pacific Basin

South Central Telehealth Resource Center
Serving: Arkansas, Mississippi and Tennessee

Southeast Telehealth Resource Center
Serving: Georgia, South Carolina, Alabama, and Florida

Southwest Telehealth Resource Center
Serving: Arizona, Colorado, New Mexico, Nevada and Utah

Texas-Louisiana Telehealth Resource Center
Serving: Texas and Louisiana (webinar serieson COVID-19 updates)

Upper-Midwest Telehealth Resource Center
Serving: Indiana, Illinois, Michigan and Ohio

National Resources
Center for Connected Health Policy (CCHP – National Policy TRC)
Serving: All 50 States
COVID-19 Offerings:
• Comprehsive overview of coverage policies to address COVID-19.
Policy update videos (updated periodically).
COVID-19 related state policy actions.
Telehealth Technology Resource and Assistance Center (TTAC – National Technology TRC)
Serving: All 50 States
COVID-19 Offerings:
Technology Toolkits that assist with technology selection and assessment.
• TTAC’s Innovation Watch tracks and assesses the latest telehealth technology.

NCTRC Webinar – Telehealth and COVID-19

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Download the Powerpoint Updated Policy Slides - 3/24/2020

A special webinar from the National Consortium of Telehealth Resource Centers.

Hosting TRC: Great Plains Technical Resource and Assistance Center (gpTRAC)

Presented by:

Kerry Palakanis, DNP, APRN
Executive Director Connect Care Operations
Intermountain Healthcare

Art Saavedra, MD/PhD, MBA
Endowed Chair of Dermatology
Chief of Ambulatory Strategy and Operations
University of Virginia Health System


Telehealth can be a means to address COVID-19 through patient monitoring, treating and limiting exposure to infection for vulnerable populations, and protecting health care workers. Telehealth cannot only expand the reach of services to communities that have limited access to needed services, but also provide minimize exposure for both the health worker and patients who are at high risk for infection. This allows patients to receive health services away from settings where potential for contracting COVID-19 are high, such as hospitals and waiting rooms. The National Consortium of Telehealth Resource Centers will be holding a webinar exploring further uses and benefits of telehealth during the COVID-19 outbreak.

January Newsletter

By | Center for Connected Health Policy
Orignal source: Center for Connected Health Policy
NICHM Funds CCHP Policy Research on FQHCs Utilizing Telehealth for Opioid Use Disorder Services
The Center for Connected Health Policy (CCHP) has received funding from the National Institute for Health Care Management Foundation (NIHCM) to conduct research on policy changes that need to be made in order for federally qualified health centers (FQHCs) to utilize telehealth to address the opioid crisis. With opioid overdose being classified by the Department of Health and Human Services (HHS) as a nationwide epidemic, and FQHCs often serving as the first line of defense in rural and underserved communities, many clinics are looking to telehealth to help address opioid use disorders (OUD) and deliver Medication Assisted Treatment (MAT), a best practice treatment for opioid addiction which combines medication and behavioral therapy.  However, many FQHCs find themselves restricted from establishing a telehealth program to treat OUD given an array of unique and complex policy barriers, both on the federal and state policy levels.  Through this project, CCHP will chronicle the policy obstacles FQHCs face in implementing a telehealth MAT program in 5 to 7 states where the Health Resources and Services Administration (HRSA) has awarded grants to address the OUD crisis and which have high incidents of OUD.  The findings will be disseminated through an issue brief which will also provide insight for both FQHCs and policy makers into how to overcome policy barriers in order to implement a sustainable and innovative OUD program utilizing telehealth.

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2019 in Review: State and Federal Telehealth Policy – Legislative Roundup

By | Center for Connected Health Policy

Original Source: Center for Connected Health Policy


It was an active year for state telehealth legislation in 2019.  Among 35 states, 113 legislative bills passed in the 2019 legislative session, up significantly from 65 bills in 2018.  Additionally, 54 telehealth related regulations were finalized in 35 states related to telehealth.  The large leap in the numbers of bills passed, was partially due to the increased passage of cross-state licensing legislation enacting interstate licensing compacts.  While the cross-state licensing topic area had 10 bills enacted in 2018, it more than doubled to 23 bills in 2019.  There was also large increases in the passage of bills establishing telehealth demonstrations, pilots and grant programs, as well as bills addressing regulatory professional board practice standards and prescribing. Bills related to both Medicaid and private payer reimbursement also both had an increase since 2018, although the number of bills passed has remained low comparatively.  CCHP’s 2019 roundup of state approved legislation, which includes a detailed listing of all bills by topic area and state, is now available.

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From Broadband to Medicare Reimbursement, Federal Policies Look at Expanding Access Through Telehealth

By | Center for Connected Health Policy

Original Source: Center for Connected Health Policy


CY 2020 Final Physician Fee Schedule Released
The Center for Medicare and Medicaid Services (CMS) published their final CY 2020 Physicians Fee Schedule (PFS) in the first week of November. CMS has finalized the addition of three new codes for a bundled episode of care for treatment of opioid use disorder to the list of services that are eligible for telehealth reimbursement.   CMS is allowing these services to be delivered at any telehealth originating site, including the patient’s home without regard for the geographic requirement, in accordance with the SUPPORT Act. Additionally, CMS has adopted a bundled payment structure for opioid use disorder (OUD) treatment by opioid treatment programs (OTPs), which would allow for the counseling and therapy components to be delivered via live interactive video.  CMS has also taken steps to further refine its transitional care management (TCM) and chronic care management (CCM) codes, and create new codes for principal care management (PCM) services for patients that have only one serious chronic condition.  They also issued a clarification for federally qualified health centers (FQHCs) and rural health clinics (RHCs) that remote physiologic monitoring codes are not reimbursable in FQHC or RHC settings because it is considered included in their RHC All-Inclusive Rate (AIR) or FQHC Prospective Payment System (PPS) sum.  Finally, based on feedback CMS received that obtaining consent for each and every communication technology-based service is burdensome, they have revised this policy for CY 2020 to only require consent once a year for technology-based services.

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Review of Geriatric Telehealth Literature Shows Need for More Studies

By | Center for Connected Health Policy

Original Source: Center for Connected Health Policy

A recent study published in the Journal of the American Geriatrics Society systematically reviewed randomized controlled trial research published from 2012 to 2018 on the use of live-video telehealth services delivered to adults over the age of 65. The study provides an overview of the current state of telehealth research as it pertains to older populations and makes recommendations for further improving the research base.

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