COVID-19 Telehealth Resources

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COVID-19 Telehealth Resources

For state-specific questions and assistance, reach out to your regional TRC.

Telehealth Resources to Address COVID-19



What is COVID-19?

Coronavirus disease 2019 (COVID-19) is a novel coronavirus that has not been previously identified. Symptoms include cough, difficulty breathing, fever, and mild to severe respiratory illness. According to the Centers for Disease Control and Prevention (CDC) the virus currently seems to be easily spreading throughout communities in the United States (community spread), meaning “some people have been infected and it is not known how or where they became exposed”.


Why Telehealth?

Telehealth can help address COVID-19 and other pandemic situations by limiting exposure to infection for vulnerable populations and health care workers. Telehealth can also expand the reach of resources to communities that have limited access to needed services. This allows patients to receive health services away from settings where potential for contracting infectious diseases are high, such as hospitals, health clinic waiting rooms, private practices, etc. Our Telehealth Resource Centers (TRCs) have compiled and developed resources specific to their regions.


Telehealth Tools and Resources

Several organizations developed resources that can help set up telehealth programs to address COVID-19. Some of the resources offered are focused on COVID-19. Also included are videos and toolkits that address telehealth etiquette, technology, implementation, and a directory that lists telehealth providers listed below:


Funding Opportunity from the FCC

The FCC launched a new telehealth program using $200 million in federal funding to improve connected health services as a result of the Coronavirus Aid, Relief, and Economic Security (CARES) Act. The program offers qualified healthcare providers the means to provide connected care services to patients by fully funding their telecommunications services, information services, and devices. Funding is provided on a first-come-first-serve basis and will be available until funds have been expended or the pandemic has ended.
Guidance on the application process for FCC funding can be found here:
Guidance released on April 8th, 2020.
Eligibility Determination:
Healthcare providers interested in participating must obtain an eligibility determination from the Universal Service Administration Company (USAC) for each healthcare provider site included in their applications. Eligibility determination can be obtained by filing FCC Form 460 with USAC.
The FCC Form 460 can be found here:
Applications can be filed through a dedicated application portal, which will be available beginning Monday April 13, 2020 at 12:00 PM ET on the COVID-19 Telehealth Program page at

COVID-19 State-Specific Resources

TRCs are here to assist organizations with implementing telehealth during the COVID-19 pandemic. Each state has varying conditions to utilize telehealth. Below is a list of all our TRCs with links to their state-specific COVID-19 information. Find out what resources are available in your state:


California Telehealth Resource Center
Serving: California

Great Plains Telehealth Resource and Assistance Center
Serving: North Dakota, South Dakota, Minnesota, Iowa, Wisconsin and Nebraska

Heartland Telehealth Resource Center
Serving: Kansas, Missouri and Oklahoma

Mid-Atlantic Telehealth Resource Center
Serving: Virginia, West Virginia, Kentucky, Maryland, Delaware, North Carolina, Pennsylvania, Washington DC, and New Jersey [shared]

Northeast Telehealth Resource Center
Serving: New England (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont), New York, and New Jersey [shared]

Northwest Regional Telehealth Resource Center
Serving: Washington, Oregon, Idaho, Montana, Utah, Wyoming and Alaska

Pacific Basin Telehealth Resource Center
Serving: Hawaii and Pacific Basin

South Central Telehealth Resource Center
Serving: Arkansas, Mississippi and Tennessee

Southeast Telehealth Resource Center
Serving: Georgia, South Carolina, Alabama, and Florida

Southwest Telehealth Resource Center
Serving: Arizona, Colorado, New Mexico, Nevada and Utah

Texas-Louisiana Telehealth Resource Center
Serving: Texas and Louisiana (webinar serieson COVID-19 updates)

Upper-Midwest Telehealth Resource Center
Serving: Indiana, Illinois, Michigan and Ohio

National Resources
Center for Connected Health Policy (CCHP – National Policy TRC)
Serving: All 50 States
COVID-19 Offerings:
• Comprehsive overview of coverage policies to address COVID-19.
Policy update videos (updated periodically).
COVID-19 related state policy actions.
Telehealth Technology Resource and Assistance Center (TTAC – National Technology TRC)
Serving: All 50 States
COVID-19 Offerings:
Technology Toolkits that assist with technology selection and assessment.
• TTAC’s Innovation Watch tracks and assesses the latest telehealth technology.

2019 South Central Telehealth Forum

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The 2019 South Central Telehealth Forum will be held on August 19th & 20th at the Sheraton City Music Hotel in Nashville, Tennessee. Make sure to check back here for updates on the agenda, exhibit and sponsorship opportunities, speaker announcements, and much more!

Regional Conferences

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Interested in more? Subscribe to our newsletter to learn about regional Telehealth Resource Center conferences and upcoming webinars.


*Due to the COVID-19 outbreak, our TRCs are seeking virtual alternatives. If you have registered for one of their regional conferences, please see their homepages for updates.